At TheGuitarRescue.store, customer satisfaction is a priority. We aim to provide clear and fair guidelines regarding returns, exchanges, and refunds. Please read the following policy carefully before making your purchase.
✅ All Sales Are Final
Due to the nature of our products—vintage, rare, and one-of-a-kind instruments—all sales are final. We do not accept returns or offer refunds once a transaction is completed, unless the item arrives in a condition significantly different from the listing description.
📦 Shipping Damage or Item Not as Described
If your item arrives damaged or not as described in the product listing:
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Contact us within 48 hours of delivery at order@theguitarrescue.store.
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Provide detailed photos of the item, packaging, and shipping label.
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We will review your claim and respond promptly with next steps.
Please note: Cosmetic imperfections and signs of normal wear are often part of vintage instruments and are disclosed in the product description. These do not qualify for a refund.
⚠️ Cancellations
Orders may be canceled only before the item has shipped. Once the item is in transit, the order is considered final and cannot be canceled.
📍 Local Pickup Policy
If you choose local pickup:
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You may inspect and test the instrument before completing your purchase.
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Once the item is handed over, no refunds or returns are accepted.
💳 Payment Disputes
We encourage you to contact us directly with any concerns before initiating a payment dispute. Our goal is to resolve all issues in a fair and timely manner.
🔁 Trade-In or Exchange Policy
We occasionally accept trade offers, but these are handled case by case. Please contact us before making a purchase if you’d like to propose a trade.
📬 Contact Us
For questions about your order, shipping issues, or to report a problem:
📧 Email: order@theguitarrescue.store
🌐 Website: www.theguitarrescue.store