Frequently Asked Questions (FAQs)
1. Do you offer shipping?
Yes! We ship nationwide within the U.S. All guitars are securely packed and insured. Shipping is handled with care to ensure your instrument arrives safely.
2. Do you offer local pickup?
Yes, local pickup is available in New Jersey. After placing your order, select "Local Pickup" at checkout, and we’ll contact you to schedule a time.
3. What payment methods do you accept?
We accept PayPal and direct bank transfers. You can pay securely through our website using the PayPal button or choose bank transfer at checkout.
4. Can I see the guitar in person before buying?
Absolutely! If you're local, you can reserve a guitar for in-person pickup and testing. Just contact us to arrange an appointment.
5. Do you accept trades?
In some cases, yes. If you have something interesting, feel free to reach out with details and photos.
6. How can I reserve a guitar?
To reserve a guitar, you can complete your purchase through the site or choose "Local Pickup" and message us to hold it under your name. A screenshot of payment helps us confirm your spot.
7. Are the guitars authentic?
Yes. All guitars we sell are verified for authenticity and described with full transparency, including any upgrades, repairs, or condition notes.
8. Do you offer returns?
We offer returns only if the item arrives significantly different from the description. Please review all photos and details before purchase, and don’t hesitate to ask questions.
9. Why is your Craigslist post in one city, but your store is in another?
We’re based in New Jersey, but we post in other cities like New York and Los Angeles to reach more buyers nationwide. We ship everywhere and offer local pickup in NJ.
10. How do I contact you?
Email us anytime at order@theguitarrescue.store, or use the contact form on our website.
